How can we help you?

Most of the time, you just need little push in the right direction.
We hope our support page will help you to get there.

HARDWARE

Why Areed aPOS?

Although Areed aPOS is designed to shine when used with a touchscreen you don’t actually need one as it works really well with a standard keyboard and mouse setup too.

If you already have or intend to buy POS hardware then it’s very likely that Areed aPOS will run on it. Unless it’s very specialist.
The majority of POS systems out there run Windows, as we understand it, in one form or another. That’s mainly because POS unit manufacturers generally focus on the biggest market opportunity.
However if you have kit from one of the big name POS system providers like NCR or Wincor Nixdorf it can present something of a setup challenge due to their proprietary nature. Though happy to say we have helped customers get Areed aPOS up and running on these.

For you technical people out there; Areed aPOS is written in Java which means it can run of billions of devices (we know of someone who even has it running on Raspberry Pi) and that’s quite an achievement.
It’s very, very likely then that you can use that old PC from Dell or HP that’s gathering dust in the cupboard.

What are the minimum system requirements of Areed aPOS Software?

System

  • 1024MB RAM – minimum but more is better
  • 70MB Disk space – more if not using default DB
  • Java 1.8 JRE – 32bit or 64bit

Devices

  • POS Terminal – Touchscreen preferred
  • or a PC – what you’ve got…
  • Windows Tablet PC – depends on capabilities
  • Apple iPad or Android – need an RDP app’

Operating System

  • Windows – XP SP3, 7, 8, 10  – Installer available now
  • Linux – CentOS, Ubuntu, Mint or other
  • Mac OSX – 10.6.8 and later

Databases

  • MySQL – v5.6 or later Local, Remote or Cloud

Peripherals

  • Report Printer – Local or Networked
  • Barcode Scanner – USB, Serial Scanpal2 or compatible
  • Cash Drawer – via Cashdrawer kicker/Serial port via Printer
  • Customer Display – Serial 2 line x 20 char
  • Mag’ Stripe Reader – K’board, Generic or Intelligent
  • Receipt Printer – Serial/Network/USB – with Virtual COM installed – ESC/POS, JavaPOS, SurePOS, Star, Ithica or compatible
  • Weighing Scale – Casio, Dialog1, Mettler, SamsungESP or compatible
  • iButton – USB (Windows only)

Can we run Areed aPOS system on any mobile device or operating system?

Running Areed aPOS on Windows tablets, as well those with Linux OS, isn’t a compromise in any way.
You get the full app’, including storing data and connecting peripherals just as if it was installed on a POS terminal or PC.

If you want to run Areed aPOS on an Apple iPad or Android tablet then that’s possible too, though you will first need to install Areed aPOS on a host PC or server and then use an RDP client to connect to it.

 

Which screen size device Areed aPOS recommended to use?

We recommend a minimum 10″ screen size tablet because of its versalitity to be either counter-top mounted – for general use – or mobile to take orders on the move.

What is the Ideal screen size supported by Areed aPOS?

Areed aPOS v4.x series minimum fully supported screen size is 1024x768pixel and still automatically scales to fit anything bigger.
Previous versions minimum is 800x600pixel.

 

How many screen modes Areed aPOS supports?

Areed aPOS has two screen-modes options; Window and Full screen. You can switch between these whenever you like.

  • Use Window option to run Areed aPOS just like any other application such as your email.
  • Use Full screen if you want to locks users out from running other applications.

Which network is reliable  to run Areed aPOS flawlessly?

The basis for success of any application running a multi-terminal or Cloud connected installation is a solid and reliable network.

If you have chosen to run one of the commercial grade SQL databases and it’s sitting on a separate server; make sure it is installed and configured by someone who knows how to do it properly.

If you intend to use wireless then be prepared to spend money to get the best router you can afford. Spend time setting it up to get the best reliability.
Best advice that can be given is: Don’t compromise!

PERIPHERALS

What kind of printers Areed aPOS supports?

Areed aPOS can handle 6 directly attached or network printers + a report printer (local or network).

Printers generally present the biggest challenge when setting up because there are so many different makes and models available.

 

Which standard printers and protocols Areed aPOS supports?

Out of the box Areed aPOS supports most printers and has some standard Epson, Citizen, Star and Aures printer protocols. Where it’s not in the Areed aPOS list of printers make sure your printer can either switch to Esc/POS mode or comes with an installer package, or you have access to its drivers – usually on CD or downloadable from the internet.  If it can be installed on your machine then it’s highly likely Areed aPOS can print to it.

Esc/POS protocol is regarded as an industry standard and appears to the most popular by far.

 

Which printer connections Areed aPOS supports?

Connectivity to:

  • Serial (COM)
  • Parallel (LPT)
  • USB
  • Disk file

 

Can aPOS provide flexible print ticket size?

Areed aPOS is set to print tickets at 80 column (42 characters) wide by default. If you have one of the narrower slip-type printers you will have to modify Areed aPOS ticket print script to suit.

What kind of Cash Drawer Areed aPOS providing to it’s clients?

By default Areed aPOS expects a Cash Drawer to be connected to a ticket printer.

It is often better to buy a Cash Drawer at the same time as your printer as a known working pair.

Cash Drawers do vary both in their connections and voltages. The common standard is an RJ-11 connector and 12volts solenoid.

What kind of Cash Drawers Areed aPOS supports?

A Customer Display also known as a VFD can either be already integrated into your POS terminal or as a stand-alone unit.

The Esc/POS protocol is often used though some manufacturers exclusively use their own proprietary protocol.

Connection types vary. Installing in Areed aPOS works best with Serial port connections. Though USB and the more complicated daisy-chained configuration (POS terminal>Printer>Customer Display) is also feasible.

What type of barcode scanner Areed aPOS uses?

Most Barcode scanners are available with a USB connection. They are usually plug-and-play; your operating system helps with the install.

Areed aPOS can also handle Serial (COM) scanners.

Just make sure whichever scanner you choose can read, and is configured to read, EAN, UPC and Code128 as these are the barcode options in Areed aPOS.

What type of Weighing scale Areed aPOS uses?

Areed aPOS supports Casio PD1, CAS PDII, Dialog 1 and Samsung ESP protocols with Serial (COM) interfaces only.

There is also the ability to have an on-screen pop-up weighing scale dialogue appear during a sale which allows you to sell a fractional part of product item quantity. This functionality needs to be included in a Product’s settings with the Scale option set to screen.